Substitution Policy Occasionally, substitutions may be necessary to create your order if certain flowers are not available in various parts of the country or if a selected container is sold out. In such a case, we will try to match the original order with colors and style as best we can. When creating a close match, we will use flowers of equal or greater value. If specific flowers are requested, the type of flower will have priority over the color. If the floral container on our web-site is sold out, a similar container will be used of equal or greater value.